Terms of Service

Last Updated: January 22, 2025

1. Introduction and Acceptance

Welcome to SprinkAI ("Service"), operated by Think Big Technology LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our AI-powered chatbot platform for fire sprinkler system professionals.

By accessing or using SprinkAI, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

Key Definitions

"Service": The SprinkAI platform, including all features, content, and functionality
"User" or "you": Any individual or entity using the Service
"Content": All text, data, files, images, and other materials uploaded or generated through the Service
"Account": Your registered user account on the Service
"Subscription": Any paid plan (Pro or Enterprise) you purchase to access premium features

2. Account Registration and Security

2.1 Account Creation

To use certain features of the Service, you must create an account by providing:

A valid email address
A secure password
Accurate account information

You may also register using Google OAuth authentication.

2.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Using strong passwords and enabling two-factor authentication when available

2.3 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. By creating an account, you represent and warrant that you meet these requirements.

3. Service Description and Licensing

3.1 Service Overview

SprinkAI provides an AI-powered chatbot platform that offers guidance on fire sprinkler systems, NFPA codes, compliance, and related topics. The Service includes:

Chat conversations with AI assistant
File upload and analysis capabilities
Conversation history and management
Subscription-based premium features

3.2 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.

3.3 Service Limitations

You acknowledge that:

AI responses are generated automatically and may contain errors or inaccuracies
The Service provides general information and should not be considered professional advice
You should verify all information with qualified professionals before making critical decisions
The Service is not a substitute for licensed engineering, legal, or professional consultation

4. Subscription Plans and Pricing

4.1 Subscription Tiers

We offer three subscription tiers:

Free Tier

10 messages per month
Basic features
No payment required

Pro Tier ($19/month or $190/year)

500 messages per month
File upload capabilities
Priority support
Advanced features

Enterprise Tier ($99/month or $990/year)

Unlimited messages
All Pro features
Premium support
Custom integrations

4.2 Payment Terms

All fees are in U.S. Dollars (USD)
Subscriptions automatically renew unless cancelled
Payment is processed through Stripe
You authorize us to charge your payment method on each renewal date
Annual subscriptions offer a 17% discount compared to monthly billing

4.3 Refund Policy

Free Trial: Cancel anytime during trial period for full refund
Monthly Subscriptions: No refunds for partial months; service continues until end of billing period
Annual Subscriptions: Pro-rated refunds available within 30 days of initial purchase
Exceptional Circumstances: We may provide refunds at our discretion for service outages or other issues

4.4 Price Changes

We reserve the right to modify subscription prices with 30 days' advance notice via email. Price changes apply to subsequent billing periods only.

5. Usage Limits and Restrictions

5.1 Message Limits

Your subscription tier determines your monthly message limit. Limits reset on the first day of each calendar month.

5.2 Prohibited Uses

You agree NOT to:

Use the Service for any illegal purpose or in violation of any laws
Attempt to reverse engineer, decompile, or extract the source code
Use automated scripts, bots, or scrapers to access the Service
Upload malicious files, viruses, or harmful code
Impersonate any person or entity
Harass, abuse, or harm other users
Collect or store personal data about other users
Resell, redistribute, or sublicense access to the Service
Use the Service to generate spam or unsolicited communications
Attempt to bypass usage limits or security measures

5.3 File Upload Restrictions

When uploading files, you must:

Only upload files you have the right to share
Not upload files containing viruses or malicious code
Not upload files containing illegal content
Respect file size limits (50 MB per file, 5 files per message)
Only upload supported file formats

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service, including all content, features, functionality, trademarks, logos, and branding, is owned by Think Big Technology LLC and protected by copyright, trademark, and other intellectual property laws.

Created by Ibrahim Alzubi (@ibrahimalzubi).

6.2 Your Content

You retain ownership of all content you upload to the Service. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to:

Store, process, and transmit your content to provide the Service
Use your content to train and improve our AI models (you may opt out in settings)
Create derivative works necessary to provide the Service

6.3 AI-Generated Content

Content generated by our AI assistant is provided "as is." While we grant you the right to use AI-generated responses, we make no warranties about accuracy, completeness, or fitness for any particular purpose.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points:

We collect only necessary data to provide the Service
We use industry-standard security measures
We comply with GDPR, CCPA, and other privacy regulations
You have rights to access, correct, and delete your data

8. Third-Party Services

8.1 Third-Party Integrations

The Service integrates with third-party services including:

OpenAI: AI model provider
Supabase: Database and authentication
Stripe: Payment processing
Google: OAuth authentication (optional)

Your use of these services is subject to their respective terms of service and privacy policies.

8.2 Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of any third-party sites.

9. Disclaimers and Limitations of Liability

9.1 Service Provided "AS IS"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 No Professional Advice

The Service provides general information only and does not constitute professional advice. We are not responsible for any decisions you make based on AI-generated responses.

9.3 Service Availability

We do not guarantee that the Service will be:

Available at all times or without interruption
Error-free or bug-free
Secure or free from viruses or harmful components
Compatible with all devices or software

9.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THINK BIG TECHNOLOGY LLC SHALL NOT BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICE
UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT
THIRD-PARTY CONDUCT OR CONTENT ON THE SERVICE

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

9.5 Exceptions

Some jurisdictions do not allow limitations on implied warranties or liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Think Big Technology LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Your content uploaded to the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by:

Accessing your account settings and deleting your account
Contacting our support team
Cancelling your subscription through the billing portal

11.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice, if:

You violate these Terms
You engage in fraudulent or illegal activity
Your account is inactive for more than 12 months
We cease operations or discontinue the Service

11.3 Effect of Termination

Upon termination:

Your right to access the Service immediately ceases
We may delete your account data in accordance with our Privacy Policy
You remain liable for any outstanding fees
Sections that by their nature should survive termination will remain in effect

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to conflict of law principles.

12.2 Informal Resolution

Before filing a claim, you agree to contact us at connect@thinkbigtechnology.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.

12.3 Arbitration Agreement

If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. The arbitration will be conducted in New Jersey, and judgment on the award may be entered in any court having jurisdiction.

12.4 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

12.5 Exceptions to Arbitration

Either party may bring a lawsuit in court to:

Seek injunctive relief to protect intellectual property rights
Resolve disputes in small claims court
Enforce an arbitration award

13. Changes to Terms

13.1 Modification Rights

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

Posting a notice on the Service
Sending an email to your registered email address
Updating the "Last Updated" date at the top of these Terms

13.2 Acceptance of Changes

Your continued use of the Service after the effective date of any changes constitutes acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Think Big Technology LLC regarding the Service.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign our rights and obligations without restriction.

14.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

14.6 No Agency

No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and you have no authority to bind us in any respect.

15. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

Think Big Technology LLC Email: connect@thinkbigtechnology.com GitHub: https://github.com/ibrahimalzubi